Changes to how you contact the surgery

Posted by: charlottefagan - Posted on:

Dear Patient,

IMPORTANT: Changes to How You Contact the Surgery

We have listened to your feedback and are making significant changes to improve your experience.

Starting from Monday 8th July we are introducing a new online appointment system to manage your requests safely and effectively.

Patients requesting a GP appointment will be required to complete a triage form on the practice website using our new online portal, AccuRx.

If you are unable to go online, then please call the surgery – our reception staff will assist you to complete the online form.

All requests will be reviewed by a clinician, and you will receive a response on the same day. Patients will ONLY be offered a GP appointment after a clinician has reviewed their online request. This will be the case for urgent or routine GP appointments.

The AccuRx online platform will be available from 8am (Monday to Friday) allowing patients to contact us at their convenience. However, for urgent medical queries requiring a same-day appointment we recommend you submit your request early.

So, from Monday 8th July visit the practice website at if you need an appointment, or to request a repeat prescriptions or sick note. You can use this portal for all your medical or admin queries.

Please note: eConsult will be retired from the practice website on 1st July to be replaced by AccuRx with limited availability.

We will be holding a number of Zoom meetings to discuss these changes and answer any questions you may have. Please take the opportunity to join us for a one-hour question and answer session on either:

Tuesday, 25th June or Tuesday, at 2nd July, at either

  • 1:00pm
  • 6:00pm

To join any of these meetings please email [email protected] and specify your preferred date and time. We will then send you the Zoom link to join the meeting. 

We hope that all our patients will work with us to make this change a success and improve our practice for everyone.

Yours faithfully,

The Ealing Park Health Centre Team